O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers. Get Crucial Conversations: Tools for Talking When Stakes are High, Third Edition, 3rd Edition now with the O’Reilly learning platform. There are many different situations where a difficult conversation may arise. The outcome significantly impacts their lives and there is a significant risk of negative consequences. A crucial conversation is a discussion between two or more people where stakes are high, opinions vary, and emotions run strong. What we feel like doing would forever eliminate the chance to run for public office.Īs we learned in Chapter 2, one of the defining features of Crucial Conversations is strong emotions. A difficult conversation is a discussion between two or more people where: The stakes are high. We still have one problem to solve: We don’t feel like engaging in dialogue. Document: After all your hard work in crucial conversation, don’t depend on memory to ensure follow-through. Follow-through: Agree on how often and by what method you’ll follow up on an assignment. Assign a name and a deadline to every responsibility. When your buttons are being pushed, some react more explosively than others.
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